Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

For butsudans under $2000 shipping estimates will be given via our UPS calculator. Delivery Charges are best effort estimates/ For Larger butsudans over $2000, we only charge the cost of delivery from our location to your door, the wood crating charge of $350 is waived as a courtesy.  Please note, we recommend using an electric screwdriver to unbox your new butsudan. 

  

Which payment methods are accepted in the Online Shop?

We accept, Visa, Mastercard, American Express, Discover, JCB, & Diners Club.

How long will delivery take?

Our custom made Butsudans are hand crafted and take time to create and complete. Due to the size and details, Butsudans that range in the $2,000 to $6000 figure take 6-8 weeks to complete. Butsudans over $6000 take 9-12 weeks to complete.
Butsudan completion dates are our best estimate and cannot be guaranteed.

How secure is shopping in the Online Shop? Is my data protected?

Morning Sun uses Stripe for our Credit Card Processing
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.

For more details, Stripe Security Policy.

What exactly happens after ordering?

After Order with Morning Sun.  We will contact you to notify you of the estimated delivery time of your butsudan.  Once you agree on the estimated delivery date, we will process your order.

Do I receive an invoice for my order?

After ordering with Morning Sun. You will be immediately notified via email that your order is in process.  

Send us an email

Please feel free to call us during our normal operating hours at 818-321-8697 or email us at butsudan@butsudan.com