POLICIES
We work hard to make your experience with us as enjoyable as possible. Please take the time to read the following information thoroughly. If you have any questions, please feel free to contact us. Click the following link for our detailed privacy policy.
BUTSUDAN TIME FRAME OF COMPLETION
Our custom made Butsudans are hand crafted and take time to create and complete. Due to the size and details, Butsudans that range in the $6000 figure take 6-8 weeks to complete. Butsudans over $6000 take 9-12 weeks to complete. Butsudan completion dates are our best estimate and cannot be guaranteed.
CUSTOMER DELIVERY INFORMATION
All balances must be paid in full 48 hours before we schedule a delivery.
CHARGE POLICIES
We require 50% deposit to begin the process of creating your Butsudan. Cancellation of a Butsudan requires a fee of 15% of the purchase price with the exception of the MS-13 starter Butsudan .
ORDER RESOLUTION
All damages to a Butsudan (chips, cracks, scratches) must be reported within 7 days of delivery or it will be considered in-home damage.
We are NOT responsible for damage caused by negligence, accident or Butsudan used for purposes other than what it was intended for, including commercial use.
We are NOT responsible for items not picked up at our store after 30 days after being notified.